Refund policy

We want your Toasty Toes foot warmer to earn its place by the sofa. If it doesn't, you have 30 days from delivery to ask for a return.

Changed your mind

Items must be unused, in the same condition you received them, and in the original packaging. Please email us first at ronaldoramirez2698@gmail.com  with your order number — we'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted. Return postage for change-of-mind returns is paid by the customer, and we recommend a tracked service.

Faulty or damaged on arrival

If your foot warmer arrives damaged, doesn't heat, or is the wrong item, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund — in most cases you won't need to send the item back.

Refunds

Once your return is received and inspected (or your faulty-item claim is approved), we'll email you to confirm. Refunds go back to your original payment method, and usually appear within 5–10 business days depending on your bank. Original shipping was free, so there's nothing to deduct.

Bundles

If you bought a bundle and return only part of it, the refund is based on the discounted price you actually paid per item.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible — once it has left the warehouse, it's treated as a return.

Exceptions

We can't accept returns of items that have been used, washed, damaged by misuse, or returned after 30 days, except where the item is faulty. This policy doesn't affect your statutory rights.